Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Deschis

Why is the latest update repeatedly crashing my computer?

Firefox Închidere neașteptată a aplicației
jbr replied acum 3 luni
Radar_Iridium
Radar_Iridium

Since the latest Firefox update, it has frozen the app & crashed my computer multiple times within a few days; it has also caused problems logging into my primary bank account ("access denied") but has nothing to do with the bank (I called the bank; no problems there, but they suggest using Chrome browser. NO WAY!) Every time Firefox has updated the past few months, it has interfered with my password vault’s proper functioning {Last Pass}. I am using a late 2012 Mac mini, running OS 10.15.1 (the newest acceptable OS for my computer). I attribute some of the problem to their adding a number of new features without making certain the basic app is stable.


Responses should be addressed to [edited email from community support forum]

Since the latest Firefox update, it has frozen the app & crashed my computer multiple times within a few days; it has also caused problems logging into my primary bank account ("access denied") but has nothing to do with the bank (I called the bank; no problems there, but they suggest using Chrome browser. NO WAY!) Every time Firefox has updated the past few months, it has interfered with my password vault’s proper functioning {Last Pass}. I am using a late 2012 Mac mini, running OS 10.15.1 (the newest acceptable OS for my computer). I attribute some of the problem to their adding a number of new features without making certain the basic app is stable. Responses should be addressed to [edited email from community support forum]

Modificat la de James

Toate răspunsurile (1)

jbr
jbr
  • Top 10 colaboratori

There's some basic troubleshooting steps in Troubleshoot Firefox crashes (closing or quitting unexpectedly) — however please make sure the crash reports get submitted, and once they are, please post their IDs here so somebody could take a look.

The steps are:

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes
Adresează o întrebare

Trebuie să intri în cont ca să răspunzi la o postare. Te rugăm să adresezi o întrebare nouă dacă nu ai încă un cont.