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Not loading external links

  • 2 răspunsuri
  • 0 au această problemă
  • 18 vizualizări
  • Ultimul răspuns dat de Samuel Blažek
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Samuel Blažek
Samuel Blažek

My mothers new phone won't load external links and mine does?

I have way more strict security settings and same extensions. She has 2 and I have 13 extensions but they overlap and are not the issue. When someone sends her a link her Firefox does not convert the link like mine does, she gets a link in format https://share.google/ + string of letters, when she opens it, it's a blank page. When I open the same link it converts it from that to a regular link (https://). I have installed Firefox to at least 3 other people and none have this issue. I don't have this issue on desktop either.

If it makes a difference: Out all the people that have this browser on their phone she's the only one that has a new phone with Android 16 (mine is Android 14). They are both up to date on both software and Firefox updates.

My mothers new phone won't load external links and mine does? I have way more strict security settings and same extensions. She has 2 and I have 13 extensions but they overlap and are not the issue. When someone sends her a link her Firefox does not convert the link like mine does, she gets a link in format https://share.google/ + string of letters, when she opens it, it's a blank page. When I open the same link it converts it from that to a regular link (https://). I have installed Firefox to at least 3 other people and none have this issue. I don't have this issue on desktop either. If it makes a difference: Out all the people that have this browser on their phone she's the only one that has a new phone with Android 16 (mine is Android 14). They are both up to date on both software and Firefox updates.

Toate răspunsurile (2)

Kiki
Kiki
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Hey Samuel,

Does the issue happen only on google shortened links? Have you tried switching connection (for example, from wifi to cellular data)

Samuel Blažek
Samuel Blažek Deținătorul întrebării

Kiki said
Hey Samuel, Does the issue happen only on google shortened links? Have you tried switching connection (for example, from wifi to cellular data)


I have tested it a bit more since. Google shortened links are another symptom of it but none of the links she gets work. We haven't tested Wi-Fi as none of us uses Wi-Fi on our phones.

But the thing is- If I send links they work (except Instagram). To the point if she gets a link that doesn't work and I resend it, it works (my phone seems to fix share google ones?). I found a bunch of random links and sent them and they all work. But when others send them it's stuck in infinite blank/loading page.

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