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ID.me passkey prompt stopped working

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romansam44
romansam44

Have been using the the mobile Firefox app for years and have had the passkey set up a while ago for ID.me

Recently stopped working, while Chrome on same device works as intended.

Any new setting blocking the passkey that can be changed?

Have been using the the mobile Firefox app for years and have had the passkey set up a while ago for ID.me Recently stopped working, while Chrome on same device works as intended. Any new setting blocking the passkey that can be changed?

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TyDraniu
TyDraniu
  • Top 10 Contributor

The QA team initially attempted to reproduce the issue on a device running the February build of Android 16, but were unable to reproduce it.

After updating to the latest March Android 16 build, the issue was successfully reproduced on Firefox 148.0.1 on Google Pixel 9 Pro and Google Pixel 10 Pro devices. Confirming that the login fails on both google.com and https://www.passkeys.io/

It is worth mentioning that the issue was not reproduced on the Google Pixel 10 with the latest Android version, suggesting that only the Pro models may be affected.

We're going to fix it in the next release.

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