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Firefox (Italian) forgets saved passwords every cold boot

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  • 0 au această problemă
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  • Ultimul răspuns de markimeerkat

markimeerkat
markimeerkat
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Greetings Firefox Community

As I long time user and supporter (have donated and even got a shirt to show!) I have never had any issues with my beloved FF. If anything minor had happened, I would always find a quick fix on the community forums.

This one is an odd ball: for a while now Firefox forgets all saved passwords but only after a cold reboot (not a restart or sleep).

It's my elderly mum's laptop, which I manage for her using a remote desktop app. It's a fairly new Asus Vivobook with Win11, fully updated and free from viruses and hacks as we have installed paid versions of both Malwarebytes and HitmanPro.Alert. My Windows desktop runs exactly the same OS and those two security software, and my FF never ever forgets anything! The only difference is that her Windows and FF are set to the Italian language while mine is English.

After trying a "refresh", I exported her passwords and bookmarks and took the drastic step of completely wiping FF and even removing profiles. Reinstalled the latest x64 version and the problem is still happening.

Had a good look at both security software to ensure there was no funny setting to cause that to occur, fact is the laptop also runs Chrome and Edge with all the same saved passwords yet those two pesky browsers never forget anything!

Personally, I'd much prefer for her to continue to use FF rather than the other two, so I am shouting out for HELP, please! Hope someone has seen this and/or knows how to fix it.

Many thanks in advance and Merry Christmas to all! Cheers Paul Perth - Australia

Greetings Firefox Community As I long time user and supporter (have donated and even got a shirt to show!) I have never had any issues with my beloved FF. If anything minor had happened, I would always find a quick fix on the community forums. This one is an odd ball: for a while now '''Firefox forgets all saved passwords but only after a cold reboot''' (not a restart or sleep). It's my elderly mum's laptop, which I manage for her using a remote desktop app. It's a fairly new Asus Vivobook with Win11, fully updated and free from viruses and hacks as we have installed paid versions of both Malwarebytes and HitmanPro.Alert. My Windows desktop runs exactly the same OS and those two security software, and my FF never ever forgets anything! The only difference is that her Windows and FF are set to the Italian language while mine is English. After trying a "refresh", I exported her passwords and bookmarks and took the drastic step of completely wiping FF and even removing profiles. Reinstalled the latest x64 version and the problem is still happening. Had a good look at both security software to ensure there was no funny setting to cause that to occur, fact is the laptop also runs Chrome and Edge with all the same saved passwords yet those two pesky browsers never forget anything! Personally, I'd much prefer for her to continue to use FF rather than the other two, so I am shouting out for HELP, please! Hope someone has seen this and/or knows how to fix it. Many thanks in advance and Merry Christmas to all! Cheers Paul Perth - Australia

Soluție aleasă

Do you mean that the passwords stored in logins.json are lost, i.e. the file gets cleared after a reboot? Are other files in the profile folder affected ? I would assume that some cleanup software is responsible or that a new profile gets created is more is affected, you can check the latter and look if there is only one profile folder.

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Toate răspunsurile (3)

cor-el
cor-el
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Soluție aleasă

Do you mean that the passwords stored in logins.json are lost, i.e. the file gets cleared after a reboot? Are other files in the profile folder affected ? I would assume that some cleanup software is responsible or that a new profile gets created is more is affected, you can check the latter and look if there is only one profile folder.

markimeerkat
markimeerkat Deținătorul întrebării
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G'Day and thanks for the reply. No other items are missing, no new profile is created. All bookmarks and other customised elements of the interface are correctly retained.

The only way to realise it has happened is by opening the "Passwords" menu item to find the logins list completely empty.

I too suspected a cleanup software, had a look but maybe I need to have another deeper look.

markimeerkat
markimeerkat Deținătorul întrebării
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Bingo! Found a cleaner product that accidentally had a "clear passwords" ticked and only for FF, and not the other browsers, which I don't recall ever selecting.

Good news, problem resolved!

Thanks for making me think further than initally done.

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