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Notice "firefox quit unexpectedly" I click OK. Try to open Firefox, same notice pops up. Cannot open Firefox?

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dmhay2
dmhay2
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Pop up: "Firefox quit unexpectedly" I click report OK. I click on Firefox to open, and same pop up comes on the screen. Repeat and repeat. Cannot open Firefox?

Pop up: "Firefox quit unexpectedly" I click report OK. I click on Firefox to open, and same pop up comes on the screen. Repeat and repeat. Cannot open Firefox?

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Paul
Paul
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
  2. Open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  3. Open the 5 most recent files with a text editor and copy the IDs.
  4. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.