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cannot receive emails...incoming password error..

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donschaffer7635
donschaffer7635

I haven't received emails in Thunderbird since yesterday afternoon. This morning there were no new emails. I clicked on "get messages" and eventually received an error message stating that the inbound server password for my email address was in error. I went to my server "yahoo.com" and saw new emails there from when I last looked at them yesterday. I went to your troubleshooting page and performed the "delete password and reset password" procedure and it failed again. I tried restarting Thunderbird in Safe mode....it failed again. I re-downloaded Thunderbird and re-installed it. It still fails the same way. always telling me to try again later. My emails and passwords are working fine on Yahoo.com email website so there is no problem with the server.

I haven't received emails in Thunderbird since yesterday afternoon. This morning there were no new emails. I clicked on "get messages" and eventually received an error message stating that the inbound server password for my email address was in error. I went to my server "yahoo.com" and saw new emails there from when I last looked at them yesterday. I went to your troubleshooting page and performed the "delete password and reset password" procedure and it failed again. I tried restarting Thunderbird in Safe mode....it failed again. I re-downloaded Thunderbird and re-installed it. It still fails the same way. always telling me to try again later. My emails and passwords are working fine on Yahoo.com email website so there is no problem with the server.

Soluție aleasă

Is this with an AT&T/Yahoo account? If so, you need to generate a secure mail key and use that in place of the password in TB.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

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sfhowes
sfhowes
  • Top 25 Contributor

Soluție aleasă

Is this with an AT&T/Yahoo account? If so, you need to generate a secure mail key and use that in place of the password in TB.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

donschaffer7635
donschaffer7635 Deținătorul întrebării

Thanks for the help. Now if only somebody would realize that a simple notification to the user that a change needs to be made to their system would be helpful if sent out when the change became necessary, or, better yet, attach the "fix" procedure to the error message box when the first failure occurs.

sfhowes
sfhowes
  • Top 25 Contributor

The number of AT&T customers who use desktop mail apps is probably small compared to those who use webmail or mobile apps, so they don't consider it a priority to publicize such changes - until it leads to loss of revenue.