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Facebook not loading completely

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tofantas
tofantas
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I downloaded Firefox up date and now I can not load Facebook...Will load with one post but can go no where ....not even to Facebook help...

I downloaded Firefox up date and now I can not load Facebook...Will load with one post but can go no where ....not even to Facebook help...

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Maryanne Stroud
Maryanne Stroud
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I can only see one post and then there is nothing.

cor-el
cor-el
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Hmm, according to the system details list you downloaded an old Firefox 85 version branded by Yahoo and not Firefox from the Mozilla server.

  • distributionID: yahoo
  • userAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv: 85.0) Gecko/20100101 Firefox/85.0

You can uninstall your current version and download and install Firefox from the official Mozilla server.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.