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Sync no longer works on Mobile

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Osprey Hawk
Osprey Hawk

As of roughly two days ago, I have not been receiving links or tabs sent to my desktop Firefox from my Android Firefox. I tried manually syncing, but it did not change the last sync time to "Now". My desktop FF also cannot see the open tabs on the Android FF. I disconnected the device and reconnected it, but it still does not sync. It's stuck on "Never" currently and I cannot even change what is synced or what the device is called. My Manage Devices showed two instances of the phone (the old name and the default). I disconnected both on my PC FF and the Phone FF did disconnect itself. It seems to be able to receive commands but not send them out.

Unrelated, but I have never been able to receive tabs sent to my Android Firefox ever since I started using FF on Android. That has persisted over three phones of different makes.

As of roughly two days ago, I have not been receiving links or tabs sent to my desktop Firefox from my Android Firefox. I tried manually syncing, but it did not change the last sync time to "Now". My desktop FF also cannot see the open tabs on the Android FF. I disconnected the device and reconnected it, but it still does not sync. It's stuck on "Never" currently and I cannot even change what is synced or what the device is called. My Manage Devices showed two instances of the phone (the old name and the default). I disconnected both on my PC FF and the Phone FF did disconnect itself. It seems to be able to receive commands but not send them out. Unrelated, but I have never been able to receive tabs sent to my Android Firefox ever since I started using FF on Android. That has persisted over three phones of different makes.

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christ1
christ1
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May be the same problem as https://support.mozilla.org/en-US/questions/1272644

Osprey Hawk
Osprey Hawk Deținătorul întrebării

It is the same problem and as of this morning, sync is working again on all devices! I even got the phantom tabs I had sent from my phone that I never got the day it stopped working.

Paul
Paul
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  • Top 10 Contributor

Hi Osprey Hawk

Glad to hear that this has been fixed, thank you for letting us know.