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Firefox crashes

Firefox Depanare
cor-el replied acum 9 ani
alexa.tan98
alexa.tan98

bp-f7e2521d-b991-4552-a03a-f75410170902

My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

bp-f7e2521d-b991-4552-a03a-f75410170902 My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

Toate răspunsurile (4)

user633449
user633449

That crash ID is with Firefox 54, do you have a more recent one using Firefox 55?

cor-el
cor-el
  • Moderator

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

alexa.tan98
alexa.tan98 Deținătorul întrebării

The version of Firefox is 55.

I've tried all of the things you recommended cor-el but my tabs are still crashing.

cor-el
cor-el
  • Moderator

Do you have crash report GUIDs from Firefox 55 like requested above?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

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