Unable to start Firefox, crash even in Crash Reporter. Not able to start in safe mode either.
Unable to start Firefox. It goes to Mozilla Crash Reporter everytime. I can't even start it Safe Mode. I have tried to uninstall it, and delete every file connected to Mozilla Firefox in &AppData&, and every registery with RegEdit.
I run it, or at least try to, on a system with Windows 7 64 bit, 8 GB RAM, 314.22 driver for Nvidia GeForce GPU, and an Intel Core i5 2500k CPU.
Some help would be nice.
Chosen solution
Hi deliubogdan
Try to remove the DataMngr (Datamngr.dll) extension
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
All Replies (4)
If you can't open Firefox then see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
I fixed it, I think.. What I did was to start Firefox in Safe Mode (finally), and I'm even surprised it worked this time. And I unchecked the "Use hardware acceleration when available". I tried to restart it, just to see if I could start Firefox normally. And it did! :D
So all I did was to follow the two links you provided, and did some further digging through those links.
bp-06d8d78a-718d-4875-9b75-90a9b2131028
Chosen Solution
Hi deliubogdan
Try to remove the DataMngr (Datamngr.dll) extension
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked