Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when I try to start it up

  • No replies
  • 1 has this problem
dslevin48
dslevin48
more options
Locking duplicate thread.
Please continue here: [/questions/897418]

''OOPS! Sent wrong crash report ID below is the correct one. ''FF 8 was working for a few days after I upgraded to it and then it crashed and continues to crash as I try to start it. I tried deleting it and downloading it again, but that hasn't helped. It also crashes when I try to open it in safe mode. It seems like there is some corruption somewhere in whatever is kept after deleting FF that reappears when I download a new copy. I do not know where legacy data is kept! Below is the most recent ID number, though there are many more before it. This problem is on my wife's computer - an original dual core MacBook Pro (late 2006?) running OSX.5.8.

<blockquote>Locking duplicate thread.<br> Please continue here: [[/questions/897418]]</blockquote> '''''''OOPS! Sent wrong crash report ID below is the correct one'''. ''''FF 8 was working for a few days after I upgraded to it and then it crashed and continues to crash as I try to start it. I tried deleting it and downloading it again, but that hasn't helped. It also crashes when I try to open it in safe mode. It seems like there is some corruption somewhere in whatever is kept after deleting FF that reappears when I download a new copy. I do not know where legacy data is kept! Below is the most recent ID number, though there are many more before it. This problem is on my wife's computer - an original dual core MacBook Pro (late 2006?) running OSX.5.8.

Modified by cor-el