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Problem editing saved password

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by christ1

Nawdry
Nawdry
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My friend is having problems with Thunderbird 78.3.3 (Win 10).

She wants to edit a saved password and Tbird wants to authenticate her to display the passwords with a dialog box Windows Security / Mozilla Thunderbird / Verify Your Identity to Reveal the Saved Passwords. No matter which username and password for the several email accounts she types in (all correct), it says the username or password is incorrect.

Thank you very much.

My friend is having problems with Thunderbird 78.3.3 (Win 10). She wants to edit a saved password and Tbird wants to authenticate her to display the passwords with a dialog box Windows Security / Mozilla Thunderbird / Verify Your Identity to Reveal the Saved Passwords. No matter which username and password for the several email accounts she types in (all correct), it says the username or password is incorrect. Thank you very much.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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The master password (or primary password) is required to reveal the saved passwords. There is no user ID for this. http://kb.mozillazine.org/Master_password

If no master password has ever been set in the first place, then the Windows account password is required.

Modified by christ1

Nawdry
Nawdry Question owner
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Using her Windows password totally solved the problem. My friend is extremely grateful. Thanks for this advice!

christ1
christ1
  • Top 25 Contributor
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When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.