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Sub-folder bugs

  • 2 replies
  • 1 has this problem
  • 34 views
  • Last reply by gifmeister

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Hello,

Accidentally tried to make a folder with this name: The Chronicles of Zaturnia: Judgement

Since it has ':' of course it didn't work so I changed the name to just 'The Chronicles of Zaturnia'.

But then everytime I close & open Thunderbird, there's a new sub-folder with some random numbers at the end of the folder name, e.g. 'The Chronicles of Zaturnia6f0ef886', and eventhough I delete it it will always appear again everytime I open Thunderbird.

Let me know if there's anything I could do to stop this annoying bug LOL...Thanks in advance!

Hello, Accidentally tried to make a folder with this name: The Chronicles of Zaturnia: Judgement Since it has ':' of course it didn't work so I changed the name to just 'The Chronicles of Zaturnia'. But then everytime I close & open Thunderbird, there's a new sub-folder with some random numbers at the end of the folder name, e.g. 'The Chronicles of Zaturnia6f0ef886', and eventhough I delete it it will always appear again everytime I open Thunderbird. Let me know if there's anything I could do to stop this annoying bug LOL...Thanks in advance!

Chosen solution

Help/Troubleshooting, click Open Folder, close TB, open the Mail or ImapMail folder and then the subfolder for the account. Do you see an mbox/msf pair of files with the 6f0ef... string, or in an sbd folder? If you do, move them out of the profile folder, rename folderTree.json in the main profile folder, restart TB, and see if the unwanted folder still appears.

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Chosen Solution

Help/Troubleshooting, click Open Folder, close TB, open the Mail or ImapMail folder and then the subfolder for the account. Do you see an mbox/msf pair of files with the 6f0ef... string, or in an sbd folder? If you do, move them out of the profile folder, rename folderTree.json in the main profile folder, restart TB, and see if the unwanted folder still appears.

Modified by sfhowes

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Thanks for the reply!

Just before you replied, I actually wondering if the corrected sub-older is actually is the problem, so I make another one, moved the mails there, erased the old one, and when I restart TB the foul sub-folder is not appearing again :)