Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when changing identity in new/reply/forward, reply-to does not change accordingly anymore [SOLVED: caused by SmartTemplate add-on]

more options

Until about 24 hours ago, I happily used my various identities (6 of them, 5 under one POP3 account, and one a separate IMAP account). I use TB 68.3.1 on Win10 Home (1909, build 18363.535)

Until yesterday, whenever I'd write a new message, a reply, or a forward, but decided at any point to change the identity (mostly to change the signature and/or the reply-to address, I have multiple aliases set up inside my one POP3 account depending on the type of contact I have, eg. one for sport, one for work, one for friends) if I wanted to change the identity, the following things would change accordingly:

  • identity name
  • reply-to address
  • signature

All of a sudden, only the identity name would change, but signature and reply-to would stay the same. I suspected an add-on to be in the way (SmartTemplate's "you now need a license" message made me suspect that); I played around with my add-ons a bit, seeing if disabling or updating (all set to auto-update) would do the trick, but nothing changed.

Since then, I have deleted my identities, and re-created them. That seemed to help a bit.

Now, the identity name AND signature change accordingly again, but no matter what I try, I can not get the reply-to address (fyi: I explicitly set them up in each identity) to change along with the identity name and signature.

Is this a bug?

Until about 24 hours ago, I happily used my various identities (6 of them, 5 under one POP3 account, and one a separate IMAP account). I use TB 68.3.1 on Win10 Home (1909, build 18363.535) Until yesterday, whenever I'd write a new message, a reply, or a forward, but decided at any point to change the identity (mostly to change the signature and/or the reply-to address, I have multiple aliases set up inside my one POP3 account depending on the type of contact I have, eg. one for sport, one for work, one for friends) if I wanted to change the identity, the following things would change accordingly: * identity name * reply-to address * signature All of a sudden, only the identity name would change, but signature and reply-to would stay the same. I suspected an add-on to be in the way (SmartTemplate's "you now need a license" message made me suspect that); I played around with my add-ons a bit, seeing if disabling or updating (all set to auto-update) would do the trick, but nothing changed. Since then, I have deleted my identities, and re-created them. That seemed to help a bit. Now, the identity name AND signature change accordingly again, but no matter what I try, I can not get the reply-to address (fyi: I explicitly set them up in each identity) to change along with the identity name and signature. Is this a bug?

Modified by Wayne Mery

Chosen solution

It is indeed SmartTemplate that causes the problem. Since I'm not actively using it, I'll leave it disabled for now, until I find a way to fix that.

Read this answer in context 👍 0

All Replies (5)

more options

have you tried restarting with add-ons disabled from the help menu to sen a mail. It does more than just disable the add-ons, so continue in safe mode when prompted.

more options

Hi Matt,

That indeed seems to help. So I'll have to enable add-ons one at a time, and see which one is the culprit.

I'll update once I know more.

Thank you

more options

Chosen Solution

It is indeed SmartTemplate that causes the problem. Since I'm not actively using it, I'll leave it disabled for now, until I find a way to fix that.

more options

You might want to contact the author. Realraven is fairly active in the Thunderbird community, so if he is not aware of the issue a fix would probably be fairly forthcoming. If he is it might be hard to fix and he is working on it, but you will not know unless you ask.

more options

I just did. Let's see what happens. Thank youm again.