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I have embedded url link in some(not all) html emails not clickable.

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by McHone

McHone
McHone
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The link is blue and underlined, and when you click it, it briefly turns red but does not open the browser. I tried changing the default browser to IE with no effect. I tried windows 10 mail client and then the link clicks thru as it should opening default browser (firefox) and going to correct destination. I looked at the email message source but I don't see what might be wrong except that the link starts with // instead of http:// or htpps://. I tried to open tbird in safe mode, no change. Any ideas or a way I can debug this problem? I can provide the email if that would help? Thank you for any insights.

The link is blue and underlined, and when you click it, it briefly turns red but does not open the browser. I tried changing the default browser to IE with no effect. I tried windows 10 mail client and then the link clicks thru as it should opening default browser (firefox) and going to correct destination. I looked at the email message source but I don't see what might be wrong except that the link starts with // instead of http:// or htpps://. I tried to open tbird in safe mode, no change. Any ideas or a way I can debug this problem? I can provide the email if that would help? Thank you for any insights.

Chosen solution

Thank you! I saved the email to a file, edited it to add https: to add the protocol scheme to the href. Opened it with TB andthe link is now functional! Absolute and Relative URI is supported under html-5 as I have now read, but I don't know what relative means if the html doc is embedded in an email in your inbox and the link is to a remote website. Anyway, that is the solution to the problem, I will talk to our website vendor about it. I appreciate the fabulous response. Cheers!

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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If an embedded link doesn't have the correct syntax, i.e. begin with http:// or https://, TB won't launch it in the default browser. But this probably happens only in rare cases. It also won't work if the embedded link is something like www.url.com, although if that were typed in directly, not embedded in text, it would open. I don't know why the W10 app opens these links, perhaps it is less strict about link syntax, but if you compose a message in the app and type in (not embed) a link such as http://www.url.com and send it to an account in TB, the link is not clickable in TB. If a link is embedded in text, like this, in the app, the link becomes clickable in TB.

McHone
McHone Question owner
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Chosen Solution

Thank you! I saved the email to a file, edited it to add https: to add the protocol scheme to the href. Opened it with TB andthe link is now functional! Absolute and Relative URI is supported under html-5 as I have now read, but I don't know what relative means if the html doc is embedded in an email in your inbox and the link is to a remote website. Anyway, that is the solution to the problem, I will talk to our website vendor about it. I appreciate the fabulous response. Cheers!