I am running Thuderbird 52.9.1 on Mac OS 10.11.6, but ALL add-ons are being blocked, even though they say they support up to Thunderbird 60.0.
Every single add-on has a red circle with a diagonal line through it. If I download the add-on anyway, it won't install. Not sure if this has anything to do with the fact that I'm running Firefox 61.0.1. Most of the add-ons say that they are compatible with up to Thuderbird 60.0. This also seem strange to me, as I'm supposedly running the latest version of Thunderbird, which is 52.9.1.
All Replies (6)
please post the contents of Help > Troubleshooting
Application Basics Name Thunderbird Version 52.9.1 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder Show in Finder Application Build ID 20180709124824 Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Profiles about:profiles
Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) inbound.att.net:995 SSL passwordCleartext outbound.att.net:465 SSL passwordCleartext true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 6.2 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.display.use_system_colors true extensions.lastAppVersion 52.9.1 font.internaluseonly.changed false mail.openMessageBehavior.version 1 mail.spotlight.firstRunDone true mailnews.database.global.datastore.id 66568fe1-8198-804c-9a05-c1b00cb3292 media.gmp.storage.version.observed 1 media.webrtc.debug.log_file /var/folders/11/y2w3ls048xj5j10059bllcg00000gn/T/WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1531957796 places.history.expiration.transient_current_max_pages 104858 security.sandbox.content.tempDirSuffix {8548c784-e986-b042-82af-ee29384ccf6c} Graphics GPU #1 Vendor ID 0x1002 Device ID 0x9583 Features WebGL Renderer ATI Technologies Inc. -- ATI Radeon HD 2600 PRO OpenGL Engine -- 2.1 ATI-10.0.52 AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend none AzureContentBackend skia TileHeight 512 TileWidth 512 JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6
Wayne Mery said
please post the contents of Help > Troubleshooting
why even post that answer? what a waste of time
flinnr said
Every single add-on has a red circle with a diagonal line through it. If I download the add-on anyway, it won't install. Not sure if this has anything to do with the fact that I'm running Firefox 61.0.1. Most of the add-ons say that they are compatible with up to Thuderbird 60.0. This also seem strange to me, as I'm supposedly running the latest version of Thunderbird, which is 52.9.1.
It appears you are seeing what happens when you try to install a TB add-on from a browser page and it attempts to install it in Firefox.
https://support.mozilla.org/en-US/kb/installing-addon-thunderbird
Drag the green Download Now button from the webpage and drop it onto Tools/Add-ons/Extensions in TB.
there is no "download now" button - only a "add to thunderbird" button
this is pathetic - I'll wait til the end of the day then I'm moving on
call Fonzie - mozilla jumped the shark
The Download button is on the webpage as shown in Firefox, not the 'browser' built into TB. See attached picture for an example. If drag-and-drop doesn't work on a Mac, download the xpi file from the webpage with Firefox, then click the icon beside the search box in Tools/Add-ons/Extensions in TB and 'Install add-on from file'.
