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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

akpasta
akpasta
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Crash ID - f016f73b-c70b-4d96-97c1-21b030180619

Updated to Windows 10 at my work computer and when using Firefox, firefox regularly freezes and causes Windows explorer to crash as well. Usually firefox will stay running after freezing but windows explorer will need to restart. Happens every ten minutes or less. Our IT division is stumped.

thanks.

Crash ID - f016f73b-c70b-4d96-97c1-21b030180619 Updated to Windows 10 at my work computer and when using Firefox, firefox regularly freezes and causes Windows explorer to crash as well. Usually firefox will stay running after freezing but windows explorer will need to restart. Happens every ten minutes or less. Our IT division is stumped. thanks.

All Replies (2)

philipp
philipp
  • Moderator
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hi, thanks for providing a crash report id. does it make any difference when you try the following?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode