Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 57: Problem with playback of video: Distorted colors , reoccurs after refresh and restart of Firefox

  • 2 replies
  • 32 have this problem
  • 16 views
  • Last reply by Eric.Schwab

more options

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'.

Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly.

When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'. Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly. When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

Chosen solution

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.

Read this answer in context 👍 1

All Replies (2)

more options

hi, we have heard about the problem from a couple of other users with an amd graphics card and older drivers as well. can you see if there's an update driver available for your device at http://support.amd.com/en-us/download?

more options

Chosen Solution

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.