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Firefox crashes

  • 2 replies
  • 2 have this problem
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  • Last reply by kem1138

kem1138
kem1138
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hi from today I cant start firefox

opens the Mozilla Crash Reporter but also this window can help with restart option

I tried to uninstall and install again firefox (Firefox Setup 52.3.0esr.exe) but still not working

here is the error message:

AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474 AvailablePageFile: 5589897216 AvailablePhysicalMemory: 2358808576 AvailableVirtualMemory: 1864810496 BlockedDllList: BreakpadReserveAddress: 404553728 BreakpadReserveSize: 67108864 BuildID: 20170802111520 CrashTime: 1504515794 Email: info@mecart-tubi.it InstallTime: 1502435482 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 102 StartupCrash: 1 StartupTime: 1504515793 SystemMemoryUsePercentage: 25 Throttleable: 1 TotalPageFile: 6137610240 TotalPhysicalMemory: 3152457728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 11.51808 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.3.0

many thanks for your support

hi from today I cant start firefox opens the Mozilla Crash Reporter but also this window can help with restart option I tried to uninstall and install again firefox (Firefox Setup 52.3.0esr.exe) but still not working here is the error message: AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474 AvailablePageFile: 5589897216 AvailablePhysicalMemory: 2358808576 AvailableVirtualMemory: 1864810496 BlockedDllList: BreakpadReserveAddress: 404553728 BreakpadReserveSize: 67108864 BuildID: 20170802111520 CrashTime: 1504515794 Email: info@mecart-tubi.it InstallTime: 1502435482 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 102 StartupCrash: 1 StartupTime: 1504515793 SystemMemoryUsePercentage: 25 Throttleable: 1 TotalPageFile: 6137610240 TotalPhysicalMemory: 3152457728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 11.51808 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.3.0 many thanks for your support

Chosen solution

Do you use Malwarebytes 3 (or other antivirus software)?

Adding an exception for firefox could fix the problem.

Read this answer in context 👍 1

All Replies (2)

Sakuhl
Sakuhl
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Chosen Solution

Do you use Malwarebytes 3 (or other antivirus software)?

Adding an exception for firefox could fix the problem.

kem1138
kem1138 Question owner
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hi Sakul and thanks for answer

yes today Malwarebytes was updated from a previous version

I tried to add firefox as exception but can with the free version so I tried to uninstall Malwarebytes and now Firefox works!!

thanks again

it's a pity that these two app cant work together