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Thunderbird installed a new version automatically and wiped out my saved folders and messages, how do I get them back?

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  • Last reply by DaveHayward

DaveHayward
DaveHayward
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After using Mozilla on 06/13/17, I opened it up again at 12.30am 06/14/17 and during the intervening period a new version appears to have been installed automatically.

I was asked if I wanted to use a new add-on, which I declined, then I was asked if I wanted a new email address or to keep the existing.

Choosing the latter, I was forced to re-enter my email details, however, although I now have my email back, all additional folders and the messages in them have disappeared and I can not locate them.

Is there anyway to retrieve the missing folders? was a back-up created when the new installation took place?

I'm hoping there is a way round this.

Any help would be appreciated.

After using Mozilla on 06/13/17, I opened it up again at 12.30am 06/14/17 and during the intervening period a new version appears to have been installed automatically. I was asked if I wanted to use a new add-on, which I declined, then I was asked if I wanted a new email address or to keep the existing. Choosing the latter, I was forced to re-enter my email details, however, although I now have my email back, all additional folders and the messages in them have disappeared and I can not locate them. Is there anyway to retrieve the missing folders? was a back-up created when the new installation took place? I'm hoping there is a way round this. Any help would be appreciated.

Chosen solution

There have been several reports of this today and the common thread is all use CCleaner software. It updated recently to ver. 5.31.6104 and it had problems. I just heard from one user that Piriform, I guess the software creator, knows there is a problem and issued fix. Are you using CCleaner?

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user01229325
user01229325
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Chosen Solution

There have been several reports of this today and the common thread is all use CCleaner software. It updated recently to ver. 5.31.6104 and it had problems. I just heard from one user that Piriform, I guess the software creator, knows there is a problem and issued fix. Are you using CCleaner?

DaveHayward
DaveHayward Question owner
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Thanks for the reply, I've got CCleaner software, thanks for nothing Piriform!

With their later versions, the CCleaner program permanently deletes files when cleaning, so looks as if the folders have gone for good.

Regards.

Dave