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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by philipp

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https://crash-stats.mozilla.com/report/index/50079897-3d09-48bc-9926-0ecf02161126

Chosen solution

hi jorge, thanks for providing a crash id. unfortunately this crash appears to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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Chosen Solution

hi jorge, thanks for providing a crash id. unfortunately this crash appears to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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Tkank you Philipp. Hug

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hi again jorge, in the meantime we heard back from trusteer that they are unable to reproduce the crashes themselves. so they are now looking for help from affected users - would you be willing to help in this regard? if so we would hand over your mail address to trusteer and they would get in contact with you afterwards to try to further troubleshoot/diagnose the issue. would that be ok for you?

thank you!

edit: forgot to say - if you are willing to help, please send me a private message with your mail address :))

Modified by philipp

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OK Philipp. Tkank you. Hug.

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thank you too. hopefully someone from trusteer will reach out to you soon!