Why is firefox saying that yahoo, google ,etc. are not secure websites when theyare and therefore they are not allowing them to load.
Before the new upgrade to Firefox 50.0 these pages loaded just fine and are secure sites. Since then Firefox is saying that they are not secure and therefore won't load them. Some would like to explain it away by saying it may be your system or internet connection but I've been using this same pc and internet without any issues.
Chosen solution
please try to reinstall your bullguard security product while firefox is closed or else get in contact with their support in order to inquire how you can get it to add its certificate that it's using to intercept secure connections into the firefox trust store again...
Read this answer in context 👍 1All Replies (5)
hi Waldo63, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:
- what is the error code shown when you click on advanced on that error page?
- please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.
thank you!
Date,time and time zone are set correctly. Here is the error code info you asked for.
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: false
Certificate chain:
BEGIN CERTIFICATE-----
MIIHNjCCBp+gAwIBAgIVT0MBkzXXrTIebjRm/sNlf/cG+UUeMA0GCSqGSIb3DQEB CwUAMIGBMQswCQYDVQQGEwJHQjERMA8GA1UECAwISG91bnNsb3cxETAPBgNVBAcM CEhlYXRocm93MRcwFQYDVQQKDA5CdWxsR3VhcmQgTHRkLjESMBAGA1UECwwJRGV2 ZWxUZWFtMR8wHQYDVQQDDBZCdWxsR3VhcmQgU1NMIFByb3h5IENBMB4XDTE1MTAz MTAwMDAwMFoXDTE3MTAzMDIzNTk1OVowgYQxCzAJBgNVBAYTAlVTMRMwEQYDVQQI DApDYWxpZm9ybmlhMRIwEAYDVQQHDAlTdW5ueXZhbGUxEzARBgNVBAoMCllhaG9v IEluYy4xHzAdBgNVBAsMFkluZm9ybWF0aW9uIFRlY2hub2xvZ3kxFjAUBgNVBAMM DXd3dy55YWhvby5jb20wgZ8wDQYJKoZIhvcNAQEBBQADgY0AMIGJAoGBAL1byU8K Z6ARgELYnQw4IDqr5ou/0i0htS/RFCeB3hlwzuwC9cIzh79GXsbu66Zi1zwabTve ZFIMW5izfdtlaobG0b8NheJG3jVT9TOHMJD9YWRYLxbwFU2RwvAiwhGP04zNIKPW RnRu3Qwm/mYktmd81kaF0Ms6Q7No6mXr6Gx5AgMBAAGjggSjMIIEnzAJBgNVHRME AjAAMB0GA1UdDgQWBBTfwG+Mwqvi9NYdZVsZa6bhSAa8QTAfBgNVHSMEGDAWgBR1 14PLrYq9AcmmlCxPyqTO+u2t+zCCBFAGA1UdEQSCBEcwggRDgg13d3cueWFob28u Y29tggl5YWhvby5jb22CDmhzcmQueWFob28uY29tggx1cy55YWhvby5jb22CDGZy LnlhaG9vLmNvbYIMdWsueWFob28uY29tggx6YS55YWhvby5jb22CDGllLnlhaG9v LmNvbYIMaXQueWFob28uY29tggxlcy55YWhvby5jb22CDGRlLnlhaG9vLmNvbYIM Y2EueWFob28uY29tggxxYy55YWhvby5jb22CDGJyLnlhaG9vLmNvbYIMcm8ueWFo b28uY29tggxzZS55YWhvby5jb22CDGJlLnlhaG9vLmNvbYIPZnItYmUueWFob28u Y29tggxhci55YWhvby5jb22CDG14LnlhaG9vLmNvbYIMY2wueWFob28uY29tggxj by55YWhvby5jb22CDHZlLnlhaG9vLmNvbYIRZXNwYW5vbC55YWhvby5jb22CDHBl LnlhaG9vLmNvbYIMaW4ueWFob28uY29tggxzZy55YWhvby5jb22CDGlkLnlhaG9v LmNvbYISbWFsYXlzaWEueWFob28uY29tggxwaC55YWhvby5jb22CDHZuLnlhaG9v LmNvbYIRbWFrdG9vYi55YWhvby5jb22CFGVuLW1ha3Rvb2IueWFob28uY29tgg9j YS5teS55YWhvby5jb22CDGdyLnlhaG9vLmNvbYINYXR0LnlhaG9vLmNvbYIMYXUu eWFob28uY29tggxuei55YWhvby5jb22CDHR3LnlhaG9vLmNvbYIMaGsueWFob28u Y29tgg1icmIueWFob28uY29tggxteS55YWhvby5jb22CEGFkZC5teS55YWhvby5j b22CEmZyb250aWVyLnlhaG9vLmNvbYIRdmVyaXpvbi55YWhvby5jb22CE2NhLnJv Z2Vycy55YWhvby5jb22CFmZyLWNhLnJvZ2Vycy55YWhvby5jb22CFHRhdGFkb2Nv bW8ueWFob28uY29tghB0aWtvbmEueWFob28uY29tghdpZGVhbmV0c2V0dGVyLnlh aG9vLmNvbYISbXRzaW5kaWEueWFob28uY29tghNzbWFydGZyZW4ueWFob28uY29t gg8qLmF0dC55YWhvby5jb22CEioucGVvcGxlLnlhaG9vLmNvbYIVKi5jZWxlYnJp dHkueWFob28uY29tghcqLnZpZGEtZXN0aWxvLnlhaG9vLmNvbYIRKi5zdHlsZS55 YWhvby5jb22CEioubW92aWVzLnlhaG9vLmNvbYIRKi5zdGFycy55YWhvby5jb22C ECoua2luby55YWhvby5jb22CECouY2luZS55YWhvby5jb22CEiouY2luZW1hLnlh aG9vLmNvbYIYKi5jZWxlYnJpZGFkZXMueWFob28uY29tghAqLmxpdmUueWFob28u Y29tghIqLmJlYXV0eS55YWhvby5jb20wDQYJKoZIhvcNAQELBQADgYEAPCtVYphM IbKvWivYPuTZ36bpB2g4ni4tuUz72XFwJ3CeX/edDFAvh8n5hAbfuDOnP4qfPQ9h Vx+ZxRyd5gqfNX5ogAlDIbzt1Wf6H8oaSpKRYNo6IM+bG6PBC9lxbfzqF6dD0+M3 IWeDIiTKgSRVqEg2MbofdTKGZiAI43NioGo=
END CERTIFICATE-----
The safe browsing setting in my antivirus program which is Bull Guard is there for a reason. One of the solutions on the Firefox help page is this
Bullguard
In Bull guard security products you can disable the interception of secure connections on particular major websites like Google, Yahoo and Facebook:
Open the dashboard of your Bull Guard application. Click on Antivirus settings > Browsing. Uncheck the Show safe results option for those websites which are showing an error message.
Now, the reason I was saying that safe browsing is there is to help keep you safe. Why would you, or should you have to do this in your anti virus program. I'm sorry if this sounds a bit skeptical but Firefox has before tried to say what is safe and what isn't in spite of the fact that your anti virus program isn't giving you a warning. As I said before also in the details section of my question is that this problem did not occur until the new upgrade to 50.0
Also these errors are coming up in youtube, google, and bing.
Chosen Solution
please try to reinstall your bullguard security product while firefox is closed or else get in contact with their support in order to inquire how you can get it to add its certificate that it's using to intercept secure connections into the firefox trust store again...
Thank you Phillip. I uninstalled Bull Guard and Firefox. I then started over and reinstalled Bull Guard first and then Firefox and now it is working beautifully. Thanks again, Jack