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Some gmails blank in Firefox only

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by howedav

I daily send out several gmails with a logo image and formatted text. These messages appear just fine on all browsers except Firefox. I have confirmed this is not due to Ad Blocker Plus. This issue was brought to my attention by people who receive the blanks and the one thing they had in common was Firefox. I am not a regular Firefox user and send these mails from both an iMac using Chrome and a PC using Chrome. The mails are not blank if I remove text formatting (but I need it for emphasis).

I will happily send anyone interested in helping solve this issue a copy of the email in question. 

Thanks in advance for any help.

I daily send out several gmails with a logo image and formatted text. These messages appear just fine on all browsers except Firefox. I have confirmed this is not due to Ad Blocker Plus. This issue was brought to my attention by people who receive the blanks and the one thing they had in common was Firefox. I am not a regular Firefox user and send these mails from both an iMac using Chrome and a PC using Chrome. The mails are not blank if I remove text formatting (but I need it for emphasis). I will happily send anyone interested in helping solve this issue a copy of the email in question. Thanks in advance for any help.

All Replies (2)

A couple times a year we have a thread about an HTML email where the formatting has somehow become corrupted with excessive nested tags. Currently, Firefox will not display content that is deeply nested, for example, 50 levels deep.

To see what the HTML nesting looks like in Chrome, right-click some of the non-displaying content and choose Inspect. In the Inspector, you'll see the HTML "tree" and then at the bottom, a line which shows the nesting, typically starting off with html body and then the list of tags all the way down to where you clicked. (Example screen shot attached.)

Possibly similar thread: email text doesn't show in hotmail or gmail in Firefox, but it does in internet explorer

Yikes, gmail certainly loves it's <divs> !!! Since my canned gmail has been edited about 20 times over the last year I started with a plain text version and am slowly adding formatting with most important first and seeing when and if it breaks down. Perhaps doing it all fresh will allow it to work, or not...... Thanks a bunch for the quick and helpful reply. David