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Firefox instantly crashing on startup, tried clean install and deleting all Mozillla registry keys to no avail

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Vipre

Vipre
Vipre
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Hello,

I have had this problem for several months, but now I am determined to fix it. I work in IT and I am completely comfortable deleting registry keys as a last resort to fix problems. This is the first time I have been legitimately stuck! Firefox opens a window for about a nano-second, crashes, and then the Mozilla Crash Reporter appears. I tried the %APPDATA% trick and all the other fixes I could find.

Thanks in advance for the help.

Crash ID: bp-72dd8c3b-487b-4e4d-98d5-a3bff2160215

Crash ID: bp-fc4dfa81-bf94-4b4e-a485-93fb62160215

Crash ID: bp-feca279c-cc2d-4353-8447-445762160215

Hello, I have had this problem for several months, but now I am determined to fix it. I work in IT and I am completely comfortable deleting registry keys as a last resort to fix problems. This is the first time I have been legitimately stuck! Firefox opens a window for about a nano-second, crashes, and then the Mozilla Crash Reporter appears. I tried the %APPDATA% trick and all the other fixes I could find. Thanks in advance for the help. Crash ID: bp-72dd8c3b-487b-4e4d-98d5-a3bff2160215 Crash ID: bp-fc4dfa81-bf94-4b4e-a485-93fb62160215 Crash ID: bp-feca279c-cc2d-4353-8447-445762160215

Modified by Vipre

All Replies (2)

philipp
philipp
  • Moderator
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hi Vipre, thanks for posting with a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Vipre
Vipre Question owner
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Philipp, thank you. You may be correct as I can see that at least Websense TRITON AP-ENDPOINT Web Diagnostics Tool is installed on this computer.