Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installer encountered an unexpected error.... The error code is 2324

  • 3 replies
  • 0 have this problem
  • 6 views
  • Last reply by FredMcD

chris.kelly
chris.kelly
more options

Following an automatic update, I attempt to open FIrefox and see the error:

Installer encountered an unexpected error installing the package. This may indicate a problem with the package. The error code is 2324

The first time this happened, I attempted a clean install as described here: https://support.mozilla.org/en-US/questions/990969 

But the message has just reappeared, so I assume my clean install was not quite the latest version and the package was re-downloaded for install.

Any help would be appreciated.

Following an automatic update, I attempt to open FIrefox and see the error: Installer encountered an unexpected error installing the package. This may indicate a problem with the package. The error code is 2324 The first time this happened, I attempted a clean install as described here: https://support.mozilla.org/en-US/questions/990969 But the message has just reappeared, so I assume my clean install was not quite the latest version and the package was re-downloaded for install. Any help would be appreciated.

All Replies (3)

FredMcD
FredMcD
more options

Some users have reported problems when installing/using v44. Install an older version of Firefox {web link}

chris.kelly
chris.kelly Question owner
more options

Thanks for your reply. The downgraded version worked for me, but after closing it I found that it had auto upgraded to version 44 again. I therefore installed the downgrade again, and changed my "Firefox updates" setting to "Check for updates, but let me choose whether to install them".

FredMcD
FredMcD
more options

That was good work.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.