Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to add pinterest button. Always get the "This add-on cannot be installed due to connection failure."

more options

firefox 42.0, win10 x64

firefox 42.0, win10 x64

All Replies (4)

more options

I am not sure if this is still happening however it may be important that you are aware:

I added the pintrist share button from addons.mozilla.org, is the add on from another place?

more options

Some users have reported difficulty installing extensions from sites that redirect to the XPI file rather than linking to it directly. That's the scenario where I've seen the connection failure message in other threads (LastPass, Yahoo!).

When I install from Pinterest's site, the script does a redirect to this link:

https://assets.pinterest.com/ext/Pinterest_Firefox.xpi

If you try to access that directly, does it work?

Modified by jscher2000 - Support Volunteer

more options

How do I get the pinterest button on my computer? I don't understand these solutions. It says there's a connection failure when I try to down load the button. I have Windows 10 Pro now which I just got a couple of days ago.

more options

Hi RobinClaire, the "red button" to install is on this page:

https://about.pinterest.com/browser-button

The actual file loads from this address:

https://assets.pinterest.com/ext/Pinterest_Firefox.xpi

When sites push an add-on from a different host name (the bold part is the host name), Firefox should install it anyway after you click Allow for the site. However, some users get the connection error in this scenario. I suspect it's related to their security software, but I haven't seen a definitive explanation yet.


One workaround assuming you trust my link is this procedure:

(1) Right-click the direct link to the .xpi file, and Save Link As to your computer.

(2) Install it using the menu on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, above the list, look for the button with the gear/cog/wheel icon, click that and choose Install Add-on from File... That should display a dialog you can use to find and install the Pinterest extension.

One negative of installing this way is that Firefox can't check for updates the way it can when you install directly from a website.