We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-3ecb4ffb-1f93-4ed0-a85c-50d32ef69728 9/25/2015 1:10 PM bp-08b0a1bc-31f3-4f80-b867-7443a2150925 9/25/2015 11:24 AM bp-743258cc-d28b-42ce-9895-0baa121562a3 9/25/2015 1:31 AM bp-8cfb0d2f-a68b-499b-b472-76ba22fc5472 9/24/2015 11:17 PM bp-97c6291d-e9c9-4920-a054-2b65d780d3ec 9/24/2015 11:13 PM

Only a small number of crash reports start with bp-. Most don't, and I am afraid it's because of me accidentally deleting those critical plugins I told you guys about last time. (My dad was fooling around with my computer and deleted some plugins before I did, though.) I don't know where or how to reinstall them.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting
• https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

Thanks. In any case, I pasted the crashes.

The crash report flagged these programs;

bp-08b0a1bc-31f3-4f80-b867-7443a2150925

hcapi.dll = McAfee Host Intrusion Prevention

This is for Sumo's Related Bugs 1128170 RESOLVED FIXED OOM crash while watching a HTML5 video on Youtube w/ AMD hardware and DXVA

The other crash reports = Invalid crash ID

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

d938641e-85b0-46a0-9b93-f3f914626110 9/26/2015 3:43 PM 2f572e87-7d29-4aba-924a-d1ecadf04b97 9/26/2015 12:09 PM 25a861ea-9a78-406b-950f-796907f6b546 9/25/2015 8:51 PM 86ad0469-b684-4eb1-b635-c5ad11d5a9f2 9/25/2015 5:57 PM 3ecb4ffb-1f93-4ed0-a85c-50d32ef69728 9/25/2015 1:10 PM bp-08b0a1bc-31f3-4f80-b867-7443a2150925 9/25/2015 11:24 AM 743258cc-d28b-42ce-9895-0baa121562a3 9/25/2015 1:31 AM 8cfb0d2f-a68b-499b-b472-76ba22fc5472 9/24/2015 11:17 PM 97c6291d-e9c9-4920-a054-2b65d780d3ec 9/24/2015 11:13 PM 440f14e7-74e3-4286-8d58-76c58e18c7e4 9/24/2015 4:59 PM 5fdb7884-af9f-4f00-a25a-65cf5447131f 9/24/2015 4:03 PM 5f78fa04-ad5f-45ca-9b9c-fc84a6a3b8e6 9/23/2015 2:12 AM 70393ae2-5b04-44be-9375-6c0957bc5688 9/23/2015 1:55 AM 2be0f8ce-0446-444e-9b04-fa72784208f6 9/22/2015 11:42 PM

Most of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

That looks like a problem with the hcapi.dll file that is part of McAfee Host Intrusion Prevention.

You will have to disable this software for Firefox and contact McAfee for support.

• http://www.processlibrary.com/en/directory/files/hcapi/423834/

Thanks for that. =D