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sync on xperia e4g

  • 4 replies
  • 5 have this problem
  • 9 views
  • Last reply by guigs

seanyboyuk
seanyboyuk
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hi i have a new sony xperia e4g running Android version: Android 4.4 (KitKat)

Latest available software: 25.0.A.2.14

Release started: 2015-06-16

when i ever try to add a sync account to fire fox mobile it constantly crashes.

i am using latest version of firefox mobile and i have tried uninstalling / reinstalling and clearing user data but still the same thing happens

i do not have this issue on any other device

hi i have a new sony xperia e4g running Android version: Android 4.4 (KitKat) Latest available software: 25.0.A.2.14 Release started: 2015-06-16 when i ever try to add a sync account to fire fox mobile it constantly crashes. i am using latest version of firefox mobile and i have tried uninstalling / reinstalling and clearing user data but still the same thing happens i do not have this issue on any other device

All Replies (4)

guigs
guigs
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I understand that when you add a new device to the sync account. Try to sync it from another menu:

  1. Go to accounts.firefox.com and sign on here
  2. From the Android menu there is a list of accounts, sign out from Firefox sync listed in this menu

From which one is it crashing? Are there any crash reports generated? about:crashes

seanyboyuk
seanyboyuk Question owner
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hi

ive tried the above and tried all possible ways of adding an android sync account and it still crashes. I have given up i guess it must be some issue with xperia devices not liking firefox sync as it seems to be quite common. ive gone back to chrome until this can be fixed.

Tonbi_ko
Tonbi_ko
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I have same trouble on same device. when sync runs, Firefox crash every time.

its one of my crash report: https://crash-stats.mozilla.com/report/index/d97baad6-d357-4065-95ad-b01ea2151003

another person mention this on reddit: https://www.reddit.com/r/firefox/comments/3mqf17/android_firefox_sync_always_crashes_when_logging/

Modified by Tonbi_ko

guigs
guigs
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Hi Tonbi_ko, I have mentioned the bug and the thread to the sync team and will try to find more information, please keep an eye out for a follow up in the bug report mentioned in reddit.