how do I get rid of this pop up ?
window appeared.. so I removed firefox, reinstalled and pop up is still there?
Chosen solution
Another user posted a similar blank dialog in this thread: Installing, firefox, I end up with a panel and a checkbox that blocks everything. Could you try starting Firefox in its Safe Mode to see whether your issue might also be caused by an extension?
If Firefox is not running: Hold down the Shift key when launching Firefox.
If Firefox is running and you can access the menu: Either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and give Firefox the OK to restart.
Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).
Any difference?
Read this answer in context 👍 0All Replies (3)
You can check for recently installed suspicious or unknown extensions.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Chosen Solution
Another user posted a similar blank dialog in this thread: Installing, firefox, I end up with a panel and a checkbox that blocks everything. Could you try starting Firefox in its Safe Mode to see whether your issue might also be caused by an extension?
If Firefox is not running: Hold down the Shift key when launching Firefox.
If Firefox is running and you can access the menu: Either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and give Firefox the OK to restart.
Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).
Any difference?
fixed... it was http://extensions.aol.com/-/aolfirefox?
I uninstalled it again & downloaded it again, it appears fine now.
thx all