Firefox keeps crashing on start up
Every time I open firefox (36.0.1) it crashes at start up. I have tried uninstalling and reinstalling it. I've tried safemode and refreshing firefox. I've tried system restore. None of the above is working for me.
Details: AdapterDeviceID: 0x29c2 AdapterDriverVersion: 6.14.10.4935 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.1 AvailablePageFile: 3354894336 AvailablePhysicalMemory: 1003663360 AvailableVirtualMemory: 1867280384 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 59768832 BreakpadReserveSize: 67108864 BuildID: 20150305021524 CrashTime: 1425751071 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.10.4935 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 2282 StartupTime: 1425751064 SystemMemoryUsePercentage: 53 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4122157056 TotalPhysicalMemory: 2137108480 TotalVirtualMemory: 2147352576 URL: https://www.mozilla.org/en-US/firefox/36.0.1/firstrun/ Vendor: Mozilla Version: 36.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E546F7E9-6309-43BB-95EB-758028CA46C9}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E546F7E9-6309-43BB-95EB-758028CA46C9}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{622504AE-5A63-49FD-9C04-6AED83E98C06}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{622504AE-5A63-49FD-9C04-6AED83E98C06}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E7539801-FAE5-4C33-AD28-AB4852E98F8D}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E7539801-FAE5-4C33-AD28-AB4852E98F8D}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (4)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-719b3358-7378-4847-aef4-77c232150308
This is all that I see.
However, I downgraded back to firefox 35.0.1 and it is working fine now. Any solution to the above problem is still appreciated.
ok, thanks - this crash seems to be related to the networking code of the browser (though the exact reasons are not clear to me). please check in the firefox menu ≡ > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').
some other routes to explore: do you use any software that might be interfering with connections on your computer (like an anonymizer, traffic monitor or something of that sorts)? and finally, maybe also run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.
When I check on 35.0.1 it's 'use system proxy settings' ... on 36.0.1 I wouldn't be able to check because it wouldn't be open long enough.
I don't have any additional software of those sorts.
I tried using cc cleaner when firefox was malfunctioning...
Downgrading back to a previous version was my best option. Thanks for your help. Much appreciated.