[SOLVED] - Thunderbird constantly crashing, especially when using Add Ons Manager, but sometimes just when the program has been sitting open.
Hello,
I was using Thunderbird earlier today when the power went out in my neighborhood. Since the power has been restored Thunderbird has been crashing early and often. I can't get the program to open unless I rename or delete the "extensions" folder in ~\Library\Thunderbird\Profiles\<Profile Name>
It will crash immediately if I go to Tools--> Addons. Eventually it will just crash from just sitting open in the background. I've attached the crash report below. I'm on OSX 10.10.1
I've tried deleting and reinstalling Thunderbird (both the current and previous version) I've tried repairing permissions I've tried using Time Machine to restore the entire Profiles folder from before the power outage.
Any suggestions? I've been using Thunderbird for years and I'm quite comfortable with it, but might have to switch to Postbox if I can't fix this.
Thanks.
AdapterDeviceID: 0x6720 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 BuildID: 20141127140543 CrashTime: 1419384832 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419372200 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6720GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 22 StartupTime: 1419384814 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.3.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Modified by djunknown0
Chosen solution
Hi djunknown0, I am not very familiar with Thunderbird crashes or the Mac platform, but I noticed that right before those crashes Thunderbird tried to run something called "fbplugin" and there is a corresponding bug report referring to the "Facebook Photo Uploader" having problems on Yosemite. Can you find that add-on and either disable or remove it?
Read this answer in context 👍 1All Replies (7)
That post ended up much more "stream of consciousness" than I intended. Unfortunately a lot of my formatting didn't stay. oops :(
Another update: When I try and quit the program, it goes to the crash reporter as well. I've sent Mozilla so many crash reports today that I'm almost starting to feel bad.
I would like to see Mozilla Tbird continue to thrive.
Modified by rbfreemontana
Hi djunknown0, are you able to access your crash reports in the Library folder? See:
https://support.mozilla.org/kb/mozilla-crash-reporter#w_viewing-reports-outside-of-thunderbird
~/Library/Thunderbird/Crash Reports/submitted/
The reports should contain a crash ID that will enable volunteers to view the data in a more digestible form on the crash stats server.
Here are the 5 most recent Crash IDs (out of 76): Crash ID: bp-ea44cc25-0a45-430f-a9f9-ccdf12141224
Crash ID: bp-e5fd46f7-5159-40cf-810b-d8fa12141224
Crash ID: bp-e5c5784a-9135-4076-9503-a04be2141224
Crash ID: bp-1645d793-40b1-431f-8a87-91ea12141224
Crash ID: bp-e18e99a6-9969-4343-b451-7340c2141224
Chosen Solution
Hi djunknown0, I am not very familiar with Thunderbird crashes or the Mac platform, but I noticed that right before those crashes Thunderbird tried to run something called "fbplugin" and there is a corresponding bug report referring to the "Facebook Photo Uploader" having problems on Yosemite. Can you find that add-on and either disable or remove it?
That did it, thank you! It was located in ~/Users/<username>/Library/Internet Plug-Ins
Modified by djunknown0