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Firefox bookmarks/toolbar deleted after software update for Microsoft

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  • 4 have this problem
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  • Last reply by rubyhorse

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Firefox bookmarks and toolbar were deleted after a software update from my mac computer - an update from Microsoft - affecting word & firefox. The restore function within the bookmark section does not work - it shows the back ups but then states "unable to process the backup file"

Firefox bookmarks and toolbar were deleted after a software update from my mac computer - an update from Microsoft - affecting word & firefox. The restore function within the bookmark section does not work - it shows the back ups but then states "unable to process the backup file"

Chosen solution

You can check for problems with the places.sqlite database file in the Firefox profile folder.


You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
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Chosen Solution

You can check for problems with the places.sqlite database file in the Firefox profile folder.


You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
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THANK YOU! Got my bookmarks back - very much appreciate the solution info.