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Firefox menu appears transparent and the main window black !

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  • 2 have this problem
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  • Last reply by Corobori

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On my Windows 7 64bits machine my Firefox started this week to be unusable. I then uninstalled the previous version and installed the new one. Still same problem. My OS was resinstalled 3 weeks ago and all other programs are behaving fine.

See print screen here http://www.corobori.com/sos/firefox.jpg

On my Windows 7 64bits machine my Firefox started this week to be unusable. I then uninstalled the previous version and installed the new one. Still same problem. My OS was resinstalled 3 weeks ago and all other programs are behaving fine. See print screen here http://www.corobori.com/sos/firefox.jpg

Chosen solution

hello Corobori, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Chosen Solution

hello Corobori, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Updating the graphics card's driver did the trick