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a window opens but is blank

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by Flippy

Flippy
Flippy
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When I try to open Firefox a window opens but it is just black with a green band at the top. No toolbars or controls are visible other then to minimize, max, or close the window. Uninstalling & reinstalling firefox did nothing. System restore did nothing. I do still have internet access thru another browser but I only ever use firefox and am hoping I can get it back! I have also already tried going thru start to firefox.exe -p but that pop up box too is just black. I ran my Norton full scan & it said no threats detected. I am at a loss. Any help will be greatly appreciated!

When I try to open Firefox a window opens but it is just black with a green band at the top. No toolbars or controls are visible other then to minimize, max, or close the window. Uninstalling & reinstalling firefox did nothing. System restore did nothing. I do still have internet access thru another browser but I only ever use firefox and am hoping I can get it back! I have also already tried going thru start to firefox.exe -p but that pop up box too is just black. I ran my Norton full scan & it said no threats detected. I am at a loss. Any help will be greatly appreciated!

Chosen solution

hi, here's a how-to by intel to find out which one you are using: http://www.intel.com/support/graphics/sb/cs-009482.htm

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All Replies (4)

philipp
philipp
  • Moderator
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hello Flippy, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Flippy
Flippy Question owner
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Thank you! I think you are on to something here. But more help is needed. I'm sorry but I am really not computer savvy. It says I have a 64 bit driver but not whether it is 2000/3000 or 4000. Could you please tell me where to look to find that information?

philipp
philipp
  • Moderator
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Chosen Solution

hi, here's a how-to by intel to find out which one you are using: http://www.intel.com/support/graphics/sb/cs-009482.htm

Flippy
Flippy Question owner
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Yes! Woot Woot! Thank you! I downloaded the update from your link & it fixed the problem! Thank you again! You Rock, Philipp :D