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Browser opens but has nothing in it

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by klophidian

klophidian
klophidian
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Last night my Mozilla browser stopped working. It opens but looks like this:

http://tinypic.com/view.php?pic=2ymde2d&s=8#.VD6Br410zIU

Please let me know if the link stops working and I'll upload it somewhere else, not fond of tinpic.com.

I have completely uninstalled Mozilla several times, there are no issues with my firewall, if there are any suggestions that would be helpful that would be great.

I've been using Mozilla for years and never encountered any problems before, I don't run very many plugins besides Ghostery and one for a skin.

Last night my Mozilla browser stopped working. It opens but looks like this: http://tinypic.com/view.php?pic=2ymde2d&s=8#.VD6Br410zIU Please let me know if the link stops working and I'll upload it somewhere else, not fond of tinpic.com. I have completely uninstalled Mozilla several times, there are no issues with my firewall, if there are any suggestions that would be helpful that would be great. I've been using Mozilla for years and never encountered any problems before, I don't run very many plugins besides Ghostery and one for a skin.

Chosen solution

hello klophidian, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello klophidian, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

klophidian
klophidian Question owner
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That did the trick, thank you for the prompt reply!