Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Lost bookmarks

webneck
webneck
more options

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers. Eric Nerenberg [email and phone# removed from public]

Modificado por James a

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Eric, you didn't mention uninstalling Firefox. Was that an intermediate step? During your reinstall, did Firefox mention needing to create a new profile?

Firefox stores its data in profile folders along a hidden path (AppData\Roaming). As a first step, set Windows to show hidden files and folders: https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2

Next, explore in your backup of

C:\Users\<username>\AppData\Roaming\Mozilla\Firefox

Do you have data there?

This article describes where to find the most valuable data files within your backup, including for bookmarks/history: Recovering important data from an old profile