Updated to latest version and now always crashing. Won't open now and won't send the crash report. What do I do?
This is what the crash report has under details:
AdapterDeviceID: 0x0416 AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 1977103c AdapterVendorID: 0x8086 Add-ons: %7BF53C93F1-07D5-430c-86D4-C9531B27DFAF%7D:1.0.0.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7,gmailnoads%40mywebber.com:4.28 AvailablePageFile: 4624433152 AvailablePhysicalMemory: 3425042432 AvailableVirtualMemory: 3744272384 BIOS_Manufacturer: Insyde BlockedDllList: BreakpadReserveAddress: 51707904 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425183947 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1425002300 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1977103c, AdapterDriverVersion: 10.18.10.3412 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 6105 ShutdownProgress: quit-application StartupTime: 1425183782 SystemMemoryUsePercentage: 46 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8098750464 TotalPhysicalMemory: 6353920000 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Solução escolhida
normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.
Fix problems connecting to websites after updating Firefox
Ler esta resposta no contexto 👍 0Todas as respostas (3)
sorry, i'm starting to lose the overview now. so far we had these problems:
- firefox triggering a crash report during launch
- firefox triggering a profile inaccessible message during launch
- firefox crashing while it's open
- firefox not connecting to websites
- firefox showing two versions of the flash plugin
- norton toolbar incompatible
maybe we should tackle those one by one instead...
Firefox is still not opening after the restart.
Under Extensions, it doesn't give me the option to Enable Norton Toolbar as it says in the instructions. It says that Norton Toolbar is not compatible with Firefox 36.
Under Add-ons, it continues to disable the newest Flash version along with the older 15 version.
At this point, I will try to do a chat with Norton regarding the Firewall and most likely, I will just continue with IE since the Flash player has been crashing for some time and will not allow me to uninstall it or update the older version.
Thanks for all of your help. If there is anything else you can suggest, I will keep trying.
Thanks,
Karen
Hello,
You were right about checking the anti-virus/firewall. It was not working properly. I uninstalled it and reinstalled and then I was able to uninstall the Flash players (deleted both the older version and the new one). Firefox is also working fine now as the reinstall of Norton must have meshed with the current Firefox version.
Thank you so much for all of your help. I think I am good now, but should I have a problem with Firefox, I will know where to come!
All the Best,
Karen