Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais
Open

Once I log in the in browser VPN doesn't give me the option to turn it on

Firefox VPN
dessertdish replied há 2 dias
julianna.dubendorff
julianna.dubendorff

I followed the steps to activate the built-in VPN, but once I sign in and it says it's successful, when I click on the VPN button to turn it on, it just shows me the "get started" VPN panel again. I'm not sure how to get out of that loop. I tried fully closing Firefox and starting again

I followed the steps to activate the built-in VPN, but once I sign in and it says it's successful, when I click on the VPN button to turn it on, it just shows me the "get started" VPN panel again. I'm not sure how to get out of that loop. I tried fully closing Firefox and starting again
Capturas de tela anexadas

Todas as respostas (1)

dessertdish
dessertdish
  • Os 25 principais colaboradores

Hello,

First, check if you are logged into Firefox VIA menu>settings>sync/Mozilla account. If not, try signing in there.

Next, you can try disabling adblockers/content blockers, as these may block the UI elements.

Next, if you use DNS filtering tools, make sure you set it so that block bypass methods or proxy/VPN control is enabled in the DNS manager.

Lastly, you can try clearing your cookies and site data. Note that this will sign you out of websites. To clear data, go to menu > settings > privacy & security > cookies and site data, then click clear data. After that, restart Firefox and try signing in again and setting up.

Faça uma pergunta

É necessário entrar na sua conta para responder a publicações. Faça uma nova pergunta, se ainda não tiver uma conta.