Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi encerrado e arquivado. Faça uma nova pergunta se precisa de ajuda.

Thunderbird Version 115 gives error "Unable to open the summary file for Trash on ..."

  • 3 respostas
  • 2 têm este problema
  • 22 visualizações
  • Última resposta de Wayne Mery

more options

Thunderbird recently upgraded (?) to Version 15 on my Windows 10 laptop. Since them, when I go to look at the "Trash" folder, I get the message: "Unable to open the summary file for Trash on username@gmail.com. Perhaps there was an error on disk, or the full path is too long." I was able to fix it temporarily by restarting Windows 10, but the error is back a few hours later.

Thunderbird recently upgraded (?) to Version 15 on my Windows 10 laptop. Since them, when I go to look at the "Trash" folder, I get the message: "Unable to open the summary file for Trash on username@gmail.com. Perhaps there was an error on disk, or the full path is too long." I was able to fix it temporarily by restarting Windows 10, but the error is back a few hours later.
Capturas de tela anexadas

Todas as respostas (3)

more options

What AV and other similar software are you running?

more options

This error shows up randomly on various folders... sometimes restarting works but most frustrating thing is my important folders keep having this problem.

I updated to new version.. the problem persists. I reinstalled thunderbird also -- the problem is still there

I am about to give up on thunderbird... it has created a havoc for last few months.

PLEASE PLEASE FIX THIS problem

more options

anita.gangal said

This error shows up randomly on various folders... sometimes restarting works but most frustrating thing is my important folders keep having this problem. I updated to new version.. the problem persists. I reinstalled thunderbird also -- the problem is still there I am about to give up on thunderbird... it has created a havoc for last few months. PLEASE PLEASE FIX THIS problem

Anita, please See the question above "What AV and other similar software are you running?" and please post your issue in a new topic https://support.mozilla.org/en-US/questions/new/thunderbird because I am going to close this one since the original poster has not responded. Thanks