Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

trojan horse in "\mozilla firefox\00009757.tmp"

  • 3 respostas
  • 1 tem este problema
  • 90 visualizações
  • Última resposta de jonzn4SUSE
  • Arquivado

stephanschol
stephanschol

Hi, Since some weeks the Norton Virus Sanner (Smart Scan) tells me that the file 

   c\program files\mozilla firefox\00009757.tmp is infected with a trojan horse.

The file is removed. But with the next scan it shows up again.

Do you have any insight in this problem (false alarm, caused by some other program)?

Regards Stephan

Hi, Since some weeks the Norton Virus Sanner (Smart Scan) tells me that the file c\program files\mozilla firefox\00009757.tmp is infected with a trojan horse. The file is removed. But with the next scan it shows up again. Do you have any insight in this problem (false alarm, caused by some other program)? Regards Stephan

Todas as respostas (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Interesting... I go to the same directory on Win7 and there are no .tmp files in that directory. see screenshot Did you look at the file properties and get any helpful info?

stephanschol
stephanschol Autor da pergunta

Unfortunately I do not have any file properties, as Norton has removed the file. I could not find out what action creates the file there. After a lot of browsing today the file did not reappear yet. I will watch the folder and try to find out more about it, when is it created again.

The file also was removed once by Norton from my tablet with Windows 10. On my devices there are also no other .tmp files in the Firefox folder. I am using the newest verison of Firefox.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Okay, mark it as resolved and have a good day.