Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird not responding on start up

  • 4 respostas
  • 2 têm este problema
  • 1 exibição
  • Última resposta de Toad-Hall

jim.foster
jim.foster
more options

Hi, I recently did a full system reset on my laptop as things were getting a bit sluggish.

I have re-installed all my normal applications but Thunderbird but it is now not working. It launches but any attempt to click on anything within the program after it's loaded throws the entire program into "not responding".

I have uninstalled McAfee and have given Thunderbird and exemption via Windows Defender but it's still not working. Thunderbird also does not work in 'safe mode' (have booted Thunderbird whilst holding shift), program still hangs and gets "not responding error". I can access both email accounts via webmail so I know this issue isn't on that end.

Any thoughts / ideas as to what might be causing the application to hang?

Thanks!

J

Hi, I recently did a full system reset on my laptop as things were getting a bit sluggish. I have re-installed all my normal applications but Thunderbird but it is now not working. It launches but any attempt to click on anything within the program after it's loaded throws the entire program into "not responding". I have uninstalled McAfee and have given Thunderbird and exemption via Windows Defender but it's still not working. Thunderbird also does not work in 'safe mode' (have booted Thunderbird whilst holding shift), program still hangs and gets "not responding error". I can access both email accounts via webmail so I know this issue isn't on that end. Any thoughts / ideas as to what might be causing the application to hang? Thanks! J

Todas as respostas (4)

jim.foster
jim.foster Autor da pergunta
more options

Thunderbird seems to launch ok when not connected to the internet. When I enable wifi and it pings the servers for my mails it freezes up.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Check your Firewall (which may be part of Anti-virus McAfee if you reinstalled it) Thunderbird must be in the list as an allowed program.

jim.foster
jim.foster Autor da pergunta
more options

Toad-Hall said

Check your Firewall (which may be part of Anti-virus McAfee if you reinstalled it) Thunderbird must be in the list as an allowed program.

Hi, thanks for your reply. As I said, I uninstalled McAfee when I reset my laptop and gave it an exception via Windows Defender so that isn't what's causing this issue.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Test: Start / reboot your computer in 'Safe mode with networking' mode and then start Thunderbird.

Please post back results.