Hi Rita, From your wording, I assume you think this is a private support ticketing system. It is not. This is a public community support forum. The people that answer questions here are users just like you, volunteering their time. To protect your privacy, I've removed the personal information from your question. Now, let's get to answering your question... # Go to https://accounts.firefox.com/, and sign in. You shouldn't need to verify via email using this method; only if you're adding a device. # Beside ''Secondary email'', click '''Add'''. # Enter a working email address you currently have access to, and click '''Add'''. If that doesn't work, please read the instructions in the following article: [[I've lost my Firefox Sync account information - What to do]]