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An error occurred while sending mail: The mail server sent an incorrect greeting: 5.3.2 Service currently unavailable.

  • 2 respostas
  • 1 tem este problema
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  • Última resposta de wreaford

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Hi. I cant send emails. Ive contacted my isp and they say the problem is with Thunderbird. Iv etried changing the outgoing server port from 25 to 587. Ive disabled firewall and anti virus and still cant send. Any ideas?



Thanks for the reply. TB doesnt send in safe mode. I use 360total security and windows firewall. I have disabled both and still wont send. Email and isp is Telkom South Africa.

Application Basics
  Name: Thunderbird
  Version: 45.7.0
  User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0
  Profile Folder: Show Folder
            (Local drive)
  Application Build ID: 20170124052806
  Enabled Plugins: about:plugins
  Build Configuration: about:buildconfig
  Memory Use: about:memory
Mail and News Accounts
  account1:
    INCOMING: account1, , (pop3) pop3.telkomsa.net:110, plain, passwordCleartext
    OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, true
    OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, false
  account2:
    INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
  Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
  Name: Value
    browser.cache.disk.capacity: 358400
    browser.cache.disk.filesystem_reported: 1
    browser.cache.disk.smart_size_cached_value: 358400
    browser.cache.disk.smart_size.first_run: false
    browser.cache.disk.smart_size.use_old_max: false
    dom.apps.reset-permissions: true
    extensions.lastAppVersion: 45.7.0
    font.name.monospace.el: Consolas
    font.name.monospace.x-cyrillic: Consolas
    font.name.monospace.x-unicode: Consolas
    font.name.monospace.x-western: Consolas
    font.name.sans-serif.el: Calibri
    font.name.sans-serif.x-cyrillic: Calibri
    font.name.sans-serif.x-unicode: Calibri
    font.name.sans-serif.x-western: Calibri
    font.name.serif.el: Cambria
    font.name.serif.x-cyrillic: Cambria
    font.name.serif.x-unicode: Cambria
    font.name.serif.x-western: Cambria
    font.size.fixed.el: 14
    font.size.fixed.x-cyrillic: 14
    font.size.fixed.x-unicode: 14
    font.size.fixed.x-western: 14
    font.size.variable.el: 17
    font.size.variable.x-cyrillic: 17
    font.size.variable.x-unicode: 17
    font.size.variable.x-western: 17
    gfx.crash-guard.glcontext.appVersion: 45.7.0
    gfx.crash-guard.glcontext.deviceID: 0x6758
    gfx.crash-guard.glcontext.driverVersion: 15.301.1901.0
    gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
    gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
    gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
    gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
    gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
    gfx.crash-guard.status.glcontext: 2
    mail.openMessageBehavior.version: 1
    mail.winsearch.firstRunDone: true
    mailnews.database.global.datastore.id: ad9667ee-0270-4c99-a0ea-8bf064094f0
    network.cookie.prefsMigrated: true
    network.predictor.cleaned-up: true
    places.database.lastMaintenance: 1485585467
    places.history.expiration.transient_current_max_pages: 104858
    plugin.importedState: true
Graphics
    Adapter Description: AMD Radeon HD 6670
    Vendor ID: 0x1002
    Device ID: 0x6758
    Adapter RAM: 1024
    Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
    Driver Version: 15.301.1901.0
    Driver Date: 2-26-2016
    Adapter Description (GPU #2): Intel(R) HD Graphics 4600
    Vendor ID (GPU #2): 0x8086
    Device ID (GPU #2): 0x0412
    Adapter RAM (GPU #2): Unknown
    Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
    Driver Version (GPU #2): 10.18.14.4264
    Driver Date (GPU #2): 8-4-2015
    Direct2D Enabled: false
    DirectWrite Enabled: false (6.2.9200.21976)
    ClearType Parameters: ClearType parameters not found
    WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
    GPU Accelerated Windows: 0
    AzureCanvasBackend: skia
    AzureSkiaAccelerated: 0
    AzureFallbackCanvasBackend: cairo
    AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
  Activated: 0
  Prevent Accessibility: 0
Library Versions
    Expected minimum version
    Version in use
    NSPR
    4.12
    4.12
    NSS
    3.21.3 Basic ECC
    3.21.3 Basic ECC
    NSS Util
    3.21.3
    3.21.3
    NSS SSL
    3.21.3 Basic ECC
    3.21.3 Basic ECC
    NSS S/MIME
    3.21.3 Basic ECC
    3.21.3 Basic ECC
Hi. I cant send emails. Ive contacted my isp and they say the problem is with Thunderbird. Iv etried changing the outgoing server port from 25 to 587. Ive disabled firewall and anti virus and still cant send. Any ideas? Thanks for the reply. TB doesnt send in safe mode. I use 360total security and windows firewall. I have disabled both and still wont send. Email and isp is Telkom South Africa. Application Basics Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.telkomsa.net:110, plain, passwordCleartext OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, true OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.7.0 gfx.crash-guard.glcontext.deviceID: 0x6758 gfx.crash-guard.glcontext.driverVersion: 15.301.1901.0 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ad9667ee-0270-4c99-a0ea-8bf064094f0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485585467 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: AMD Radeon HD 6670 Vendor ID: 0x1002 Device ID: 0x6758 Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.301.1901.0 Driver Date: 2-26-2016 Adapter Description (GPU #2): Intel(R) HD Graphics 4600 Vendor ID (GPU #2): 0x8086 Device ID (GPU #2): 0x0412 Adapter RAM (GPU #2): Unknown Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version (GPU #2): 10.18.14.4264 Driver Date (GPU #2): 8-4-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.21976) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

Alterado por wreaford em

Todas as respostas (2)

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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
more options

Thanks for the reply. TB doesnt send in safe mode. I use 360total security and windows firewall. I have disabled both and still wont send. Email and isp is Telkom South Africa.

 Application Basics
   Name: Thunderbird
   Version: 45.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20170124052806
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.telkomsa.net:110, plain, passwordCleartext
     OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, true
     OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, false
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.7.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.7.0
     gfx.crash-guard.glcontext.deviceID: 0x6758
     gfx.crash-guard.glcontext.driverVersion: 15.301.1901.0
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ad9667ee-0270-4c99-a0ea-8bf064094f0
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1485585467
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: AMD Radeon HD 6670
     Vendor ID: 0x1002
     Device ID: 0x6758
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.301.1901.0
     Driver Date: 2-26-2016
     Adapter Description (GPU #2): Intel(R) HD Graphics 4600
     Vendor ID (GPU #2): 0x8086
     Device ID (GPU #2): 0x0412
     Adapter RAM (GPU #2): Unknown
     Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version (GPU #2): 10.18.14.4264
     Driver Date (GPU #2): 8-4-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.21976)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS Util
     3.21.3
     3.21.3
     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC