
An error occurred while sending mail: The mail server sent an incorrect greeting: 5.3.2 Service currently unavailable.
Hi. I cant send emails. Ive contacted my isp and they say the problem is with Thunderbird. Iv etried changing the outgoing server port from 25 to 587. Ive disabled firewall and anti virus and still cant send. Any ideas?
Thanks for the reply.
TB doesnt send in safe mode. I use 360total security and windows firewall. I have disabled both and still wont send. Email and isp is Telkom South Africa.
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.telkomsa.net:110, plain, passwordCleartext OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, true OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, false
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.7.0 gfx.crash-guard.glcontext.deviceID: 0x6758 gfx.crash-guard.glcontext.driverVersion: 15.301.1901.0 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ad9667ee-0270-4c99-a0ea-8bf064094f0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485585467 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: AMD Radeon HD 6670 Vendor ID: 0x1002 Device ID: 0x6758 Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.301.1901.0 Driver Date: 2-26-2016 Adapter Description (GPU #2): Intel(R) HD Graphics 4600 Vendor ID (GPU #2): 0x8086 Device ID (GPU #2): 0x0412 Adapter RAM (GPU #2): Unknown Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version (GPU #2): 10.18.14.4264 Driver Date (GPU #2): 8-4-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.21976) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
Alterado por wreaford em
Todas as respostas (2)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
Thanks for the reply. TB doesnt send in safe mode. I use 360total security and windows firewall. I have disabled both and still wont send. Email and isp is Telkom South Africa.
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.telkomsa.net:110, plain, passwordCleartext OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, true OUTGOING: , smtp.dsl.telkomsa.net:25, plain, passwordCleartext, false
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.7.0 gfx.crash-guard.glcontext.deviceID: 0x6758 gfx.crash-guard.glcontext.driverVersion: 15.301.1901.0 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ad9667ee-0270-4c99-a0ea-8bf064094f0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485585467 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: AMD Radeon HD 6670 Vendor ID: 0x1002 Device ID: 0x6758 Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.301.1901.0 Driver Date: 2-26-2016 Adapter Description (GPU #2): Intel(R) HD Graphics 4600 Vendor ID (GPU #2): 0x8086 Device ID (GPU #2): 0x0412 Adapter RAM (GPU #2): Unknown Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version (GPU #2): 10.18.14.4264 Driver Date (GPU #2): 8-4-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.21976) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC