I am currently unable to send emails using BT mail when on Firefox Browser (it still works with Google!)
The email address box does not accept the email address and comes up with an error message. The only way to send an email is to use a different browser ie Google. Emails are still received as normal on Firefox / BT mail
The email address box does not accept the email address and comes up with an error message.
The only way to send an email is to use a different browser ie Google.
Emails are still received as normal on Firefox / BT mail
Wszystkie odpowiedzi (1)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
Aby odpowiadać na posty, musisz zalogować się na swoje konto. Zadaj pytanie, jeśli nie masz jeszcze konta.