How to narrow down disappearing mail problem

I recently hat some issues with one of my accounts. At first some random mails disappeared right after receiving them, which made me question my sanity. Last week, I was … (czytaj dalej)

I recently hat some issues with one of my accounts. At first some random mails disappeared right after receiving them, which made me question my sanity. Last week, I was able to witness a mail being recieved, appearing in search results, disappearing in the client and disappearing the mail from the server about a minute later.

While I was still wondering about this and looking for solutions (I tried the "Repair Folder" last week), I found no apparent changes, until yesterday, when about 9 months worth of emails turned into thin air. (Not in the inbox, not in the trash, not in the archive or on the server). Fortunately our IT department has backups and could also confirm my suspicion that the deletion was issued from Thunderbird.

I think there is a severe bug somewhere, but at the current moment I don't have the smallest clues to write a useful bugreport. Where would you start collecting evidence for this?

(Running Thunderbird, version=128.6.0, on Windows10, when this happened)

Thanks, Daniel

Pytanie zadane przez daniel352 6 dni temu

Ostatnia odpowiedź udzielona przez daniel352 6 minut temu

Local mails corrupted/ getting deleted

We have 1000 clients network and most of the clients having thunderbird installed (latest version) and configured , since last few months we started getting complaints th… (czytaj dalej)

We have 1000 clients network and most of the clients having thunderbird installed (latest version) and configured , since last few months we started getting complaints that some of the local folders not showing their content mail in the system , we tried to repair folder does not work, we tried renaming .msf does not work.. when we see the some of the local folders mail they appear in the list but if you try to open it it opens blank and after trying troubleshooting steps thoes mails getting disappeared.. please assist..

Pytanie zadane przez Malav Dhimmar 6 dni temu

Ostatnia odpowiedź udzielona przez Malav Dhimmar 1 godzinę temu

Problem with sending and receiving e-mails

Hello, We have problem with sending and receiving e-mails. Sometimes Thunderbird just stops receiving e-mails. We can send messages but they can be saved only in local fo… (czytaj dalej)

Hello, We have problem with sending and receiving e-mails. Sometimes Thunderbird just stops receiving e-mails. We can send messages but they can be saved only in local folder. In browser e-mails arrive and we can send them without any problems so it has to be some problem with Thunderbird. We were trying a lot of solutions, but only one works - creating new profile. It is very time-consuming solution, because we have to copy all e-mails, contacts, user settings, etc and we have to create a new profile couple times in a month... We were trying to off our antyvirus, forget password, etc. Probably there is some problem with certificates, but we do not know how to fix it. We use IMAP. Let me know what we can do to solve this problem, because creating new profiles is too tiring... :(

Regards, Maciej Sendziuk

Pytanie zadane przez maciej.sendziuk 2 godziny temu

The wrong date for received e-mails

Can't this problem be solved, the other clients are doing well :man-shrugging: I wanted to say thank you, but the post is in the archive. https://support.mozilla.… (czytaj dalej)

Can't this problem be solved, the other clients are doing well :man-shrugging:

I wanted to say thank you, but the post is in the archive. https://support.mozilla.org/en-US/questions/1197767

Thank you very much!

The year is 2025, version TB 128.6.0esr (64-bit), and your solution is working!!! This is a real problem, IMHO! I looked at the TB at lunch, there was no letter, I look at the letter in the evening and he writes to me that it arrived at lunch. It looks like I’m blind :(

Pytanie zadane przez brrrr66 3 godziny temu

E-mails are no longer received

Hello, I have not been receiving e-mails with Thunderbird beta for 2 days. I have not made any changes, memories have been deleted. What else can I check? Greetings Ma… (czytaj dalej)

Hello,

I have not been receiving e-mails with Thunderbird beta for 2 days. I have not made any changes, memories have been deleted.

What else can I check?

Greetings Martin

Pytanie zadane przez m.kriesten 3 godziny temu

Broken e-mail presentation after 128.6esr - viewer seems to be ignoring [style="width:100%; max-width: 450px;"]

As per subject, around ~15 of Jan, images in e-mails started to be shown in e-mail viewer with 100% width, redgardles of max-width:$px. Worked as a charm for like 2 years… (czytaj dalej)

As per subject, around ~15 of Jan, images in e-mails started to be shown in e-mail viewer with 100% width, redgardles of max-width:$px. Worked as a charm for like 2 years. I have no idea if this is a bug - I didn't see any info in release notes that something was done to viewer and quick jump into bugzilla just gave this topic: https://bugzilla.mozilla.org/show_bug.cgi?id=1912242. Changing [style="width:100%; max-width: 450px;"] to [style="width:450px; max-width: 450px;"] seems to work, but thats not the case. When creating new message with exact same html code everything is fine.

PS. I have no idea how to report a bug in bugzilla, heckin' overcomplicated if you ask me, so i decided to start here and if nothing can be done, escalate it there.

Pytanie zadane przez Aoschin 5 godzin temu

Trouble connecting with The Messaging Co

With both the old and now new laptop, cannot get my mail from the messaging Co, but can from their weblink. Ongoing correspondence has given me the in and outgoing server… (czytaj dalej)

With both the old and now new laptop, cannot get my mail from the messaging Co, but can from their weblink. Ongoing correspondence has given me the in and outgoing servers, all to no avail. This has been going on for over a year. Ingoing port 993. Outgoing 465 Very occasionally I get some mail come in, strangely enough. All outgoing comes back as "timed out" Any clues please. John

Pytanie zadane przez john “jwt” 1 tydzień temu

Ostatnia odpowiedź udzielona przez john “jwt” 5 godzin temu

Tick box to remove mail from server

When setting up Thunderbird, I did not see the radio tick box for removing mail from the server. What will happen now that I have removed about 10000 pieces of email from… (czytaj dalej)

When setting up Thunderbird, I did not see the radio tick box for removing mail from the server. What will happen now that I have removed about 10000 pieces of email from my local account on my computer's hard drive?

I have more questions, but would rather ask one at a time.

Pytanie zadane przez mallenhall 6 dni temu

Ostatnia odpowiedź udzielona przez mallenhall 12 godzin temu

Sending email from abroad

Hello, my emails had been working fine it seems, but now that I've gone abroad, I've found that I can no longer send emails. I can still receive them though. I've attach… (czytaj dalej)

Hello, my emails had been working fine it seems, but now that I've gone abroad, I've found that I can no longer send emails. I can still receive them though. I've attached a screenshot of the error message that came up when I checked the settings. Can anybody explain this and help me to rectify the problem?

Pytanie zadane przez gb1201 13 godzin temu

Unable to write the email to the mailbox

I've been using Thunderbird on this Win 10 Pro machine for about a year, and nothing has changed lately but a few days ago began receiving "Unable to write the email..." … (czytaj dalej)

I've been using Thunderbird on this Win 10 Pro machine for about a year, and nothing has changed lately but a few days ago began receiving "Unable to write the email..." error message. Yahoo Mail is my mail provider. I've not had any luck after trying the following:

Running Thunderbird Version 115.18.0 on Win 10 Pro Checked security (have rights for everything) Checked diskspace (over 50GB free) Checked for disk errors (none) Deleted several emails via server (so not a problem with a particular msg) Verified all AccountSettings are correct Added exception in AV software for Thunderbird Disabled all AV software Ran TB as Administrator Enabled outdated security protocols TLS 1.0 (and then reset to 3) Added Thunderbird.exe to Firewall ‘exception list’

Sure would appreciate some other suggestions to get this resolved as I have an extensive library of messages I'd like to keep in Thunderbird.

Thanks very much.

Pytanie zadane przez blackvet 1 dzień temu

Ostatnia odpowiedź udzielona przez blackvet 15 godzin temu

Duplicate emails in local inbox and gmail inbox.

I have set up gmail in pop3 so that it will download gmail messages to thunderbird. In my folders list I have Gmail acccount with inbox folder and also my other email acc… (czytaj dalej)

I have set up gmail in pop3 so that it will download gmail messages to thunderbird. In my folders list I have Gmail acccount with inbox folder and also my other email account ***@i....com with inbox folder. I also have gmail set up to receive my other regular email as well as gmail messages. In thunderbird the ***@i....com emails are being downloaded to both inboxes. I used to get only the gmail messages into the gmail inbox and the other messages in the other local folders inbox. Not sure what to do. I want only the gmail messages coming to the gmail inbox in thunderbird.

Pytanie zadane przez Rick Rufenacht 20 godzin temu

Ostatnia odpowiedź udzielona przez Rick Rufenacht 17 godzin temu

Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to … (czytaj dalej)

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Pytanie zadane przez laurie_macleod 3 dni temu

Ostatnia odpowiedź udzielona przez laurie_macleod 20 godzin temu

Scheduling the bulk Emails

I am trying to send 10 emails in total, one per day, according to the date and time in the CSV/Excel file. However, it is not automatically sending them according to the … (czytaj dalej)

I am trying to send 10 emails in total, one per day, according to the date and time in the CSV/Excel file. However, it is not automatically sending them according to the sheet. Either it is not reading from the sheet or there is some other issue. e.g., Column A: To (1@test.com, 2@test.com, 3@test.com,...) Column B: Date (2025-02-15 13:00, 2025-03-15 13:00, 2025-04-15 13:00,...) Column C: Subject (Test Subject A, Test Subject B, Test Subject C,...) So on Then I'm using Mail Merge and Send Later but not getting the automated result.

Result Expected: Enter everything in the Excel file and run it via Mail Merge/ Send Later or any other Add-on to achieve this.

Any help in this will be much appriciated.

Thank you.

Pytanie zadane przez Awais Javed 20 godzin temu

wie kann ich meine GOOGLE-E-MAIL auf THUNDERBIRD anmelden

ich wollte eine 4.e-mail(von Google.com) in Thunderbird anlegen. IMAP, SMTP und Benutzer mehrfach überprüft. Es kommt als Antwort immer: Anmeldung auf Server fehlgeschla… (czytaj dalej)

ich wollte eine 4.e-mail(von Google.com) in Thunderbird anlegen. IMAP, SMTP und Benutzer mehrfach überprüft. Es kommt als Antwort immer: Anmeldung auf Server fehlgeschlagenen. was kann ich machen???? Meine e-mail info@harnacke-online.de

Pytanie zadane przez Volker Harnacke 23 godziny temu

messagerie - envoi e-mail

Bonjour, Lors de l'envoi d'un e-mail, le message est bien envoyé mais n'est pas enregistré dans les éléments envoyés. Le message suivant s'affiche : le certificat im… (czytaj dalej)

Bonjour, Lors de l'envoi d'un e-mail, le message est bien envoyé mais n'est pas enregistré dans les éléments envoyés. Le message suivant s'affiche : le certificat imap.orange ne provient pas d'une source sûre. J'avais modifié moi-même le certificat. Comment procéder pour résoudre le problème.

Pytanie zadane przez claude.basch 1 dzień temu

Suddenly my Thunderbird no longer show inline

Hello, My system is ubuntu 24.04.1 Suddenly my Thunderbird no longer show inline and not even HTML code for incomming mails, just straight text. Some weeks ago everythi… (czytaj dalej)

Hello, My system is ubuntu 24.04.1 Suddenly my Thunderbird no longer show inline and not even HTML code for incomming mails, just straight text. Some weeks ago everything worked fine. Of cause I have tried to tune in TB settings and the konto-specific part in TB, but nothing seems to help... I have tried a antivirus scan of the whole system with clamscan but no virus was found. Can someone out there give me a clue what to do..? Probably there is a very straight way, but I can't see it. Regards/LÖ

Pytanie zadane przez lars98 1 tydzień temu

Ostatnia odpowiedź udzielona przez lars98 1 dzień temu

Long downloading with messages in the lower line of Thunderbird 128.6.1esr (64-Bit)

Hello, since a short time (I don't know whether or not it depends on new updates) I am getting long and changing messages in the lower line of the Thunderbird window (see… (czytaj dalej)

Hello, since a short time (I don't know whether or not it depends on new updates) I am getting long and changing messages in the lower line of the Thunderbird window (see attachment), which alternates at least 4 times.

Before this was not the case, and downloading E-mails was much faster than it is now. What can I do?

Regards

Dieter

Pytanie zadane przez nr5lebt 1 dzień temu