Hi J I've responded to you on a number of prior support requests with guidance and a steer on the actions you need to take and the information you need in order to add your account within the app. You need to clearly understand. # Which email account you want added to the app. # The email address of the account. # The email account's password. Once you have that information and confirmed a working account password, the community can guide you to setup the app. Recovering your email account password is outside the scope of support for this platform. Have you used your email provider's tools such as recovery email address or security questions to reset your account password? Do you have a family member or friend with some technical experience who can directly assist you?