
California DMV website: can't use Firefox to renew registration
Trying to pay my car registration renewal online with www.dmv.ca.gov but cannot checkout using Firefox. Have to use Safari. Any idea why?
Trying to pay my car registration renewal online with www.dmv.ca.gov but cannot checkout using Firefox. Have to use Safari. Any idea why?
Wszystkie odpowiedzi (1)
Hello,
We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, try also clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
- Finally, if the problem is still not fixed, it is most likely a compatibility issue. Please report the website on Webcompat, so that our team there may be able to look into it. Make sure to include as many details as possible. We'd also appreciate posting a link to your report here.