Telus gmail email no longer allows use of Thunderbird
This morning, my Thunderbird email stopped working although it was working fine a few hours earlier. The following is the error message: "Sending of password for user lepitzki@telusplanet.net did not succeed. Mail server pop.gmail.com responded: [AUTH] Username and password not accepted." After trying to find a solution at telus.com, my internet provider, I finally spoke to a real person (after nearly an hour on hold) who informed me that the recent google gmail update now prohibits third party email services, such as Outlook or Thunderbird, from connecting to Telus gmail email. And, that there is no work around or solution and that a supervisor could not offer anything further. I have been using Thunderbird for telus email for decades, I weathered the storm when Telus email moved to using the gmail platform, and I have many, many folders and subfolders. The Thunderbird third party platform allows permanent offline archiving of emails, which I require for my work. Is Thunderbird aware of this major issue caused by an update via Google? Will there be a Thunderbird solution or workaround? Thanks for your consideration. Dr. Dwayne Lepitzki, Banff, Alberta, Canada
Wszystkie odpowiedzi (3)
Do you have the correct settings, including OAuth2 authentication? Are you using a current version of TB, 128 ESR or 137?
The statement about prohibited 'third party email services' might refer to those apps that don't support OAuth2.
Well. While followup Tech Support at Telus confirmed once again there was nothing they could do, as it was a google gmail decision to prevent third party email platforms being used for security reasons, I tried sending an email via Thunderbird and it worked. I then went back to my settings (as suggested in this helpful response) and checked. Sure enough, the outgoing server authentication was OAuth2 and while the incoming server connection security was SSL/TL when I changed the authentication to OAuth2, my Thunderbird emails were received.
Glad you got it working., Dr. Dwayne Lepitzki,
> While followup Tech Support at Telus confirmed once again there was nothing they could do, as it was a google gmail decision to prevent third party email platforms being used for security reasons
The above statement is false! Sorry to hear you were given incorrect information. Many many 1000s of folks use Thunderbird and other 3rd party email clients to access gmail and email that is hosted by gmail.
Cheers!
...Roland
Zmodyfikowany przez Roland Tanglao w dniu