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why is the Mozilla Vpn no longer working for me?

Firefox VPN
Kiki replied 10 timer siden
Maha Ghasemi
Maha Ghasemi

Hello,

I was using Mozilla VPN, and it worked perfectly for about two weeks. However, it suddenly stopped working, and now I get a message saying "VPN is unavailable".

It was working fin before, but I don't know what happened or why it stopped working.

Could you please help me fix this issue?

Thank you!

Hello, I was using Mozilla VPN, and it worked perfectly for about two weeks. However, it suddenly stopped working, and now I get a message saying "VPN is unavailable". It was working fin before, but I don't know what happened or why it stopped working. Could you please help me fix this issue? Thank you!
Attached screenshots

Endret av Maha Ghasemi

All Replies (1)

Kiki
Kiki
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Mozilla Staff

Hi Maha,

Just to make things clear, you're actually using the Firefox built-in VPN, not Mozilla VPN. Mozilla VPN is an independent product that provides a full VPN service (unlike the browser-level VPN that we're having with the built-in VPN).

To answer your question about the issue, we recently discovered potential abuse of Firefox’s free built-in VPN by unauthorized third-party apps and temporarily disrupted access to investigate. Service has now been restored.

Can you try again and see if it works now?

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