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cannot load a secure website since update

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a particular secure website from New York City department of health (DOH) no longer loads:

HTTP Status 404 - /provider-client/servlet/PC/

type Status report

message /provider-client/servlet/PC/

description The requested resource (/provider-client/servlet/PC/) is not available. Apache Tomcat/5.5.26

a particular secure website from New York City department of health (DOH) no longer loads: HTTP Status 404 - /provider-client/servlet/PC/ type Status report message /provider-client/servlet/PC/ description The requested resource (/provider-client/servlet/PC/) is not available. Apache Tomcat/5.5.26

All Replies (2)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Thanks for the suggestions but after clearing cache, deleting 3 cookies for the site in question and trying safe mode--no luck: exact same error page. Again it works find with Safari and Explorer. (attached snapshot)